Dental Assistant​/Access Coordinator

Responsibilities

The Dental Assistant/Access Coordinator is responsible for interacting with patients in person or on the phone in a professional, kind, and courteous manner. The role will be responsible for the accurate check-in/admissions of incoming patients for both medical and dental service lines. Assist the Dentist with dental procedures as instructed. Responsible for the care and maintenance of dental instruments and equipment.

This role requires adherence to quality assurance guidelines and established productivity standards set for the position.

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information using electronic medical record system.
• Verifies patient insurance.
• Protects patient confidentiality.
• Efficiently works in electronic medical record system, files, and retrieves medical charts.
• Scans and attaches patient documents to proper electronic chart location or assign to appropriate staff member.
• Welcomes and greets all patients and visitors, in person or over the phones.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Assist the dentist with all dental procedures, as directed.
• Take dental x-rays; develop and prepare the x-rays for evaluation by the dentist.
• Clean, sterilize, and lubricate instruments.
• Provide dental education for patients and families as required.
• Perform general lab procedures as required.
• Responsible for assisting with inventory and ordering of dental supplies.
• Maintain operatories, waiting area and laboratory in proper order.
• Responsible for keeping the reception area clean and organized.
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
• Other duties as assigned.

The Dental Assistant/Access Coordinator must have the ability to plan and organize assignments and be self-motivating. Must possess patience in dealing with all people in an accurate and positive manner.

GED or High School diploma. Previous experience working in a dental and/or medical office is desirable. Experience in dental assisting preferred. Expanded Functions preferred. Must be CPR or BLS certified or become certified during probationary period and maintain certification throughout employment with COMC.

Ability to respond to common inquiries or complaints from all customers.

Ability to work with all accounting concepts.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

• DEPENDABILITY AND RELIABILITY:
  Performs all duties and assignments whether or not supervision is present.
• COMMUNICATION
  
  SKILLS:
  
  Expresses ideas, information, and instruction in a positive and effective manner.
• TEAMWORK and COOPERATION:
  Works cooperatively with coworkers and supervisor. Acts as an effective team member with other employees through cooperation.
• JUDGMENT:
  Makes reasonable and appropriate decisions.
• ADAPTABILITY:
  Readily and effectively adjusts to changing ideas and activities.
• ROLE MODELING:
  Acts as a good role model for other employees.
• CREATIVITY:
  Shows imagination and innovation in solving problems.
• ATTENDANCE:
  Reliably reports for work as scheduled, willing to work OT when needed.
• SAFETY:
  Follows all safety rules and works in a safe manner.
• PRODUCTIVITY:
  Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Knowledge of, and adherence to, HIPAA and 340B regulations is required. Confidentiality of patient information is mandatory.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This includes moderate physical effort consisting of occasionally lifting or moving over 35 pounds of weight.

To fulfill the responsibility of the position travel to all COMC locations will be required. Employee should have valid Missouri driver’s license. Overnight travel may also be required in specific incidences of training, conferences, etc.