Multimedia Service Coordinator

Overview

Under general direction of the Manager of Multimedia & Classroom Technologies, the incumbent assists with digital presentation technology and network-based multimedia equipment in support of instruction and special events. Provides direct support to faculty, staff, and students with presentation technology, networked computers, presentation applications, and internet access on UCR campus spaces. Supports department and university digital multimedia projects consisting of live streaming, automated capture and publish of classroom content, and video conference and web conference support.

Manages work-order and ticket system. Coordinates and supervises student assistants in support of daily operations. The Multimedia Service Coordinator is part of a team that provides Audio/Visual (A/V) services and support to the entire campus and reports directly to the team Supervisor. Serves as point of contact for all A/V service requests such as conferences and events that require A/V on campus.

Works in conjunction with Multimedia Classroom Technicians in maintaining special event A/V equipment and providing location support, and student employee supervision for high profile events. Provides instructional support in all general assignment classroom spaces and service delivery for both academic and non-academic events in all campus spaces.

The full salary range for the Multimedia Service Coordinator is $30.80 - $54.74 per hour. However, the pay scale for this position is up to $34.00 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position.

Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. This position is classified as on-site.

Educational Requirements

Degree

Bachelor’s degree in related area and/or equivalent experience/training.

Experience Requirements

Experience

Minimum 4 - 7 years of related experience

Experience mentoring

Experience mentoring and training part-time staff.

Experience with multimedia systems

Experience supporting multimedia control systems, including Extron, and Zoom products.

Minimum Requirements

• Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Able to learn effectively and meet deadlines.
• Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex multimedia systems.
• Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
• Knowledge of computer, media, and networking technology.
• Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technological solutions.
• Skills to determine priorities based on knowledge of work area. Self-motivated and can work independently and as part of a team. Demonstrates problem solving skills.

Preferred Qualifications

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key…