Director, Product Design

Role Overview

We are looking for a Director, Product Design — Back Office with strong product vision, a mind toward execution, and a desire to build a culture that elevates the team. Reporting to the VP, Experience Design, you will own the end-to-end design of the financial and operational backbone of the trades — spanning AP, AR, purchasing, inventory, project financials, and month-end close — and help shape how our agentic back office comes to life for the tens of thousands of tradespeople who depend on it every day.

• Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close, designing them as a unified system.
• Hire, train, mentor, and retain a high‑performing team of product designers and design managers.
• Lead through complexity, ensuring back office users (field operators, office managers, controllers) experience low friction and high quality.
• Partner with peer teams to evolve our product development process and ensure projects are well‑defined, high impact, and successfully executed.
• Build standards and lean processes to balance quality, capabilities, and time while maintaining a high bar for design and overall user experience.
• Contribute to product strategy and roadmaps that help achieve company vision and objectives.
• Mentor designers and design managers, fostering a culture of healthy design processes across the company.
• Influence the product roadmap, focusing relentlessly on user‑centered design projects and prioritizing User‑Centered Design initiatives.
• Manage overall team performance and health, resource allocation, project prioritization, and trade‑off discussions.
• Conduct user research, gather insights, and lead product design to drive measurable outcomes with quantitative and qualitative methods.
• Drive accessibility into products through inclusive design, awareness, and innovation.
• Report directly to the VP of Experience Design and ambitiously scale a design team to match the platform’s needs and strategy.

• Experience in a SaaS or enterprise environment comparable to a platform.
• Built a team of ten or more product designers.
• Hands‑on familiarity with AI‑assisted design tools (e.g., Figma Make, Claude, Cursor, or similar).
• Experience designing for agentic or AI‑driven experiences where users need to review, approve, or override system‑generated outputs.
• Passion for improving User Experiences at scale while supporting business objectives, with a track record of measuring improvements via quantitative and qualitative methods.
• Proven ability to solve difficult UX design problems and simplify complex workflows into intuitive, delightful interfaces.
• Strong leadership and coaching skills, dedicated to helping the team reach its full potential.
• Excellent prioritization, organizational skills, and the ability to manage multiple responsibilities in a fast‑paced environment.
• Exceptional communication, analytical, conflict resolution, and negotiation skills across all organizational levels.
• Ability to lead major cross‑functional initiatives, build project plans and roadmaps, secure and lead resources, and remove roadblocks.

• Flexible time off and autonomous work support.
• Comprehensive onboarding, leadership training, and learning & development opportunities.
• Bonus compensation and peer‑nominated awards.
• Company‑paid medical, dental, and vision with extensive coverage.
• FSA, HSA, and 401(k) match.
• Psychological support, telehealth, and One Medical membership.
• Parental leave and fertility services up to $20k, inclusive of IUI, IVF, surrogacy, and adoption reimbursement.
• Pet insurance and financial planning tools.
• Additional wellness benefits and resources.

For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $239,300 USD - $358,900 USD (CA, CT, DC, MD, MA, NJ, NY, VA, and WA) and Zone 2: $223,600 USD - $335,400 USD (all other U.S. locations). International compensation will vary by location.

We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Service Titan is committed to fair and equitable compensation for all of our employees and complies with all applicable minimum wage laws.