Senior Designer, Servicing

Responsibilities

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• Simplify complex workflows into clear, intuitive, and actionable customer experiences
• Use customer insights, analytics, and experimentation to inform design decisions
• Partner with Product, Engineering, Research, Content Design, Product Design, and Operations to deliver high-quality solutions
• Contribute to service design, systems thinking, and operational workflows where appropriate

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
• Ability to translate complex customer and business requirements into intuitive, effective experiences
• Strong systems thinking and understanding of how experiences connect across journeys, products, and support touchpoints
• Experience designing end-to-end customer-facing products and services
• Evidence of using customer insights, data, and experimentation to inform decisions and solve complex challenges
• Strong interaction design, information architecture, prototyping, and communication skills
• Curiosity for emerging technologies, including AI-powered experiences and new interaction patterns