Senior Product Designer, Agentforce

Responsibilities

• Partner to define design strategies for Agentforce.
• Translate requirements into flows, artifacts, and prototypes that deliver intuitive, user-centered solutions.
• Drive a culture of craft, bringing consumer-grade design and high-fidelity execution to enterprise workflows.
• Relentlessly simplify complex systems, leveraging modern design patterns and emerging technologies to set a new global benchmark for UX quality.
• Uphold and evolve design standards by aligning to Design system patterns.
• Identify opportunities to improve UI, motion, consistency, scalability, or reuse across the Salesforce portfolio.
• Partner to develop and synthesize insights and user feedback into artifacts like experience maps, workflows, or journey narratives that inform product direction.
• Act as a strategic peer to Product and Engineering partners to influence direction.
• Collaborate confidently to shape design scope, aligning on goals that balance user needs, technical constraints, and business priorities.
• Drive clarity and execution within your work streams, ensuring high-velocity delivery without sacrificing craft.
• Present complex design visions to key stakeholders, delivering audience-aware communications that translate design decisions into clear user and business impact.

• 7–10+ years of experience designing and delivering products in cross-functional teams from start to finish.
• Deep understanding of AI and AI tools and their applications in workflow; a passion for staying up-to-date with the latest industry developments.
• Mastery of user-centered design methods and best practices—you are always looking to improve on your process through research and usability testing.
• The ability to thrive in a fast-paced environment while leading process improvement efforts and dealing with ambiguity.
• Power to influence others and build consensus, driving team-level alignment and planning.
• Experience working in design systems and a deep appreciation for simple solutions to complex problems.
• Expert knowledge of design tools such as Figma, Figmamake, and Cursor.
• BA/BS or MA/MS in a design-related field, or equivalent experience.
• Bonus:
  Experience with CRM or enterprise software.

• BA/BS in design-related field
• MA/MS in design-related field