Manager, Conversational AI and Agentic AI

• Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
• Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
• Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
• Conducting usability testing and user research to inform design decisions and improve user experience
• Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
• Developing and customizing product designs to meet specific client needs and industry standards
• Applying human-centered design principles to validate accessibility and usability across digital platforms
• Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
• Coaching and mentoring junior staff to foster professional growth and enhance team performance
• Building and maintaining strong relationships with clients to deliver exceptional service and support

• At least a Bachelor's degree
• At least 5 years of experience
• Experience with AngularJS for UI development
• Proficiency in HTML5 for web design
• Utilizing Figma for UI design and prototyping
• Conducting usability testing to enhance user experience
• Developing customer experience strategies for contact centers
• Implementing AI-powered solutions like Dialogflow and Amazon Lex
• Leading teams in human-centered design projects

Demonstrates expertise in developing AI-powered contact center solutions and user interaction engineering, with a strong focus on AngularJS, HTML5, and Figma for creating user-centric designs. Proven ability to lead teams, conduct usability testing, and implement customer experience strategies to enhance service delivery.

• AI-Powered Solutions Implementation
• AngularJS UI Development
• Usability Testing
• Customer Experience Strategy Development
• Team Leadership and Mentoring

• AngularJS
• HTML5
• Usability Testing
• User Research
• Human-Centered Design
• AI Solutions (Dialogflow, Amazon Lex)
• UI Design
• Prototyping
• Customer Experience Strategy
• Product Design Customization

• Team Management
• Coaching
• Collaboration
• Client Relationship Building

• Bachelor's Degree

• Contact Center Solutions
• User Interaction Engineering
• Digital Platforms
• Accessibility
• Innovation in AI

• Figma