Lead Experience Strategist

• Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians
• Establish early-stage UX visions for mobile apps and connected digital devices
• Ensure seamless integration with packaging and support channels
• Connect user insights and Jobs-to-be-Done to UX metrics, KPIs, and business goals
• Align product development, engineering, and clinical partners on core user flows
• Present UX visions to agile squads and executive leadership using storyboards, prototypes, and journey narratives
• Translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements
• Collaborate with User Research teams on iterative testing
• Guide the design of safe, effective, and delightful experiences
• Mentor other designers, foster a customer-centric culture, and optimize internal team processes

• Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design
• 8+ years of experience in healthcare UX/Product Design
• Proven track record of shipping mobile healthcare applications
• Strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution
• Include passwords if portfolio is protected
• Prior agency background is highly preferred
• Familiarity with diabetes care or management is a plus
• Ability to travel within the US at least once per quarter
• Proven ability to build abstract concepts into tangible product strategies
• Exceptional visual and verbal communication skills
• Ability to diagram, prototype, and pitch ideas in remote or hybrid settings
• Skill in managing pressure, navigating organizational friction, and building consensus across cross-functional teams
• Experience leading and influencing cross-cultural, distributed, and remote teams
• High level of business acumen in complex, international healthcare environments
• Proficiency with Figma, Framer, and Keyshot
• Ability to work on-site out of an Insulet office in Acton, MA or San Diego, CA

Demonstrates expertise in healthcare UX/Product Design, with a strong focus on creating user-centered experiences for mobile applications and digital devices. Proficient in translating user insights into actionable design strategies while collaborating effectively with cross-functional teams.

• Healthcare UX/Product Design
• Mobile Healthcare Applications
• User Research Collaboration
• Proficiency with Figma
• Visual and Verbal Communication

• Service Blueprint Creation
• Experience Framework Development
• Design Strategy
• Prototyping
• Storytelling
• Design Thinking
• KPI Alignment
• User Flow Design
• Abstract Concept Development
• Iterative Testing

• Mentoring
• Customer-Centric Culture
• Consensus Building
• Pressure Management
• Communication

• Diabetes Care
• Healthcare Environments
• Agile Methodology
• Cross-Functional Teams
• Remote Team Leadership

• Figma
• Framer
• Keyshot