Senior – Staff Product Designer, Patient

• Own the patient product experience end to end, from problem framing through launch and iteration
• Prototype and test ideas quickly with Claude Code, Cursor, or another AI tool
• Partner with product managers, engineers, and researchers to shape scope and priority
• Design experiences for finding providers, understanding benefits, booking appointments, and staying engaged in care
• Run experiments using conversion, retention, and task-completion metrics
• Contribute to Headway's Helix design system and share AI prompts and patterns
• At Staff level, lead 0→1 and at-scale work
• Design AI-native patient experiences, including conversational flows, intelligent matching, and agentic care navigation
• Mentor designers, raise craft standards, and shape design-team practices
• Influence product direction and the patient roadmap through design rationale, research, and storytelling

• Senior level: 5+ years of product design experience
• Staff level: 8+ years of product design experience
• Portfolio demonstrating strong or exceptional craft, structured/systems thinking, and measurable business impact
• Experience designing consumer or patient-facing products
• Ability to simplify complex, state-heavy problems into coherent experiences
• Product strategy instincts and ability to shape roadmaps from customer insight
• Experience running multi-sprint experiments against real metrics
• Fluency with AI prototyping tools, treating AI as core to the design practice
• Staff level: experience with 0→1 product work
• Staff level: experience designing agentic or AI-powered workflows
• Staff level: ability to design multi-actor, stateful patient experiences
• Staff level: mentorship, critique, or demonstrated elevation of other designers
• Motivation by Headway's mission to make mental healthcare accessible and affordable
• Authorization to work in the United States is requested in the application

Demonstrates expertise in product design with a focus on AI-native patient experiences, including the ability to mentor other designers and influence product direction through research and storytelling. Proficient in running experiments and utilizing metrics to drive design decisions and improve user engagement.

• Product Design Experience
• AI Prototyping Tools
• Multi-Sprint Experimentation
• Mentorship in Design
• Consumer or Patient-Facing Products

• Product Strategy
• Systems Thinking
• User Experience Design
• Conversational Flows Design
• Stateful Experience Design
• AI-Powered Workflows
• Prototyping
• Metrics Analysis
• Design System Contribution
• Problem Framing

• Collaboration
• Storytelling
• Critical Thinking
• Communication
• Leadership

• Mental Healthcare
• Patient Experience
• Consumer Products
• Healthcare Accessibility
• User Engagement

• Claude Code
• Cursor
• Helix Design System