Resource & Referral Specialist

General Summary

R&R Specialist will facilitate the use of the services of the Resource & Referral (R&R) program to the public and childcare providers. The R&R Specialist will carry out a variety of duties to ensure that all program components are offered to the community and funding terms & conditions are followed.

• Provide referrals to the community, informing parents/guardians of the choices available to them.
• Attend meetings and other community activities, such as outreach events.
• Maintain up-to-date provider and caller records per the California Data Standardization guidelines and R&R Database.
• Provide technical assistance and information to callers on selecting quality childcare options, early care and education, parenting issues, special education services, and public policy affecting children.
• Provide resources that are available to the community and educational entities such as school districts, Regional Centers, Community Mental Health centers, and any other needed services.
• Attend staff meetings, conferences, and workshops as assigned.
• Assist with mailings, copying, filing, or any other miscellaneous duties as assigned by the program director.
• Assist in the maintenance of the resource library and distribution of library materials according to established procedures.
• Support the R&R and other subsidy programs by staying abreast of changes that affect the programs, including advocacy and public policy.
• Maintain program compliance through knowledge of the Funding Terms & Conditions and any other programs under the R&R program, staying informed of changes in early care and education.
• Other duties as assigned.

• High School Diploma or equivalent.
• Minimum 2 years’ experience in Early Childhood Education or related fields preferred or equivalent knowledge from work experience.
• Bilingual English/Spanish, required.
• Recommended to have a minimum of 12 units in early childhood education.
• Knowledge of developmentally appropriate practices for children.
• Ability to establish and maintain effective working relationships with children, parents, staff, volunteers and providers from diverse cultural, ethnic and socio-economic backgrounds.
• Strong intrapersonal skills including the ability to work effectively with a diverse client population.
• Ability to be flexible, innovative and adapt to the changing needs of the program, department and agency.
• Demonstrated ability to organize and present program information and community resources effectively.
• Excellent customer service skills and experience working as a member of a team.
• Excellent verbal, written communication and organizational skills.
• Experience in working with Excel, creating flyers and other materials using Word and Publisher.
• Ability to travel by airplane, vehicle, train as required.
• Flexible schedule to work evenings, weekends, to meet the needs of the program.
• Must possess your own vehicle, a valid CA driver’s license and insurance coverage that meets CA standards.

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

• Personal Time Off (PTO) – Vacation/personal days or sick time.
• Paid Sick Time – 48 hours.
• Paid Holidays per Calendar Year – 12 paid holidays.
• Bereavement Leave – 5 paid days.
• Jury Duty – 5 paid days.
• Medical, dental, and vision insurance – Paid 100% by MAOF.
• 403(b) Retirement Plan – 5% employer match – 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental life insurance.
• Professional development opportunities.
• Employee Assistance (EAP) – For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days).
• Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
• Public Service Loan Forgiveness.
• Credit Union Membership.

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