Student Services & Enrollment Specialist

Apply now Job no: 555207 Work type: Staff Location: East Bay Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services Position Description

Salary Range: $5,083.00 per month to $7,228.00 per month.
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online.

Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

Please Note:
Review of applications will begin on March 13, 2026.

The One-Stop at Perry’s Nest provides comprehensive services to prospective students, currently enrolled students, staff, faculty, and the members of the community-at-large who are seeking information or services from the University relative to outreach, pre-admission advising, transcript evaluation, services related to admission and graduation, student records, registration, financial aid, housing, accessibility & veterans services, and more.

This position provides customer service and information in person and virtually pertaining to student admissions, financial aid, registration, housing, advising, outreach, accessibility & veterans services, and more in the one-stop space of Perry’s Nest, located on the first floor of the Student Administration Building. They serve as the front line contact for in-person and online students, handling general inquiries regarding admissions, registration, records, graduation evaluations, financial aid, housing, advising, accessibility & veterans services, and more.

This position will respond to complex or in-depth inquiries regarding all areas mentioned above.

In addition to providing customer service and information in person and virtually pertaining to student admissions, financial aid, registration, housing, advising, outreach, accessibility & veterans services, and other areas. This position is responsible for helping students and families navigate the financial aid process. This position will assist in the review process for student aid eligibility, collect data to determine student awards, and will communicate with students and their families regarding financial aid-related matters.

This position will also work on verification and assist in the timely administration of program compliance under the direction of the Compliance Director.

General

• Serves as the primary staff point of contact for students within the Enrollment Management & Student Services model, ensuring student issues are resolved thoroughly and with a customer-focused approach.
• Effectively and efficiently advising current students on university policies, procedures, and eligibility requirements as they relate to enrollment services, admissions, financial aid, records/registration, graduation, and academic standards as stated on the University’s website.
• Obtain information, analyze data, reason logically, and draw valid conclusions to make appropriate recommendations to students through a working knowledge of general…