Student Academic Success Specialist

Apply now Job no: 557471
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

The Student Academic Success Specialist supports the enrollment, retention, and engagement of first‑ and second‑year students through comprehensive academic advising and success coaching. This role manages a defined student caseload, providing proactive outreach, individualized support, and guidance on academic planning and university processes. The incumbent builds strong relationships to foster student success, persistence, and timely degree completion. Working under general supervision, the position contributes to institutional retention goals and enhances the overall student experience.

• Provide holistic academic advising and success coaching to a cohort of first‑ and second‑year students
• Develop and maintain ongoing relationships with students using a case management approach, including regular meetings and progress tracking
• Guide students in academic planning, goal setting, and understanding degree requirements and university policies
• Monitor student progress and implement timely interventions using early alert and student success systems
• Design and deliver programming to support student transition, academic skills development, and engagement
• Assist students in navigating university processes, including petitions, schedule changes, and academic standing concerns
• Implement targeted communication plans aligned with academic deadlines, resources, and student needs
• Collaborate with campus partners to connect students with appropriate services and resources
• Participate in orientation and campus‑wide initiatives that support student success and reduce equity gaps

• Knowledge of academic advising principles, student development theory, and retention strategies
• Ability to build rapport and establish trust with a diverse student population
• Strong advising, counseling, and problem‑solving skills
• Effective written and verbal communication skills, with the ability to present information clearly
• Ability to interpret and apply university policies, procedures, and academic requirements
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Ability to analyze student progress and implement appropriate interventions
• Proficiency in student information systems and standard office software applications
• Ability to work independently and collaboratively within a team environment
• Commitment to inclusive practices and equitable student support

• Graduation from a four‑year college or university in one of the behavioral sciences, public or business administration, or a job‑related field.
• Two years of professional experience in one of the student services program areas or in a related field.
• Either a master’s degree in a job‑related field may be substituted for one year of professional experience.

• A master’s degree in educational counseling or a related field.
• Experience working with students or youth in an educational, advising, counseling, or support capacity (K–12, post‑secondary, or community‑based settings).
• Experience implementing strategies or providing services that support student persistence and academic progress.

Classification:
Student Services Professional II (SSP II)

Anticipated Hiring Range: $5,083/month – $5,250/month

CSU Salary Range: $5,083/month – $7,228/month

San José State University offers employees a comprehensive benefits package typically worth 30–35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities.

Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.