Talent Development Specialist

Position Summary

We are hiring a Talent Development Specialist who will develop, facilitate, and maintain CU SoCal’s team member training programs using a variety of effective training methods.

Business

Hours:

Monday to Friday, 8:30 a.m. – 5:30 p.m.
* Based upon business needs, our positions may require working flexible hours, including evenings and weekends.
This position is based in Anaheim Hills, CA, with a hybrid‑remote schedule. The minimum on‑site requirement is two days per week.

• High School Diploma or equivalent.
• 2+ years of experience as a Talent Development Coordinator or similar role.
• 1+ years of experience developing curriculum for other trainers.
• Demonstrated track record of applying a variety of training methods and modalities.

• Bachelor’s degree in Instructional Design, Organizational Development, or related field.
• Certification from Association for Talent Development or related professional association.

• Proficient in all applicable MS Office programs (e.g., Word, Excel, Outlook, Teams, SharePoint).
• Demonstrated track record of training experience.
• Demonstrated track record of developing training curriculum.
• Excellent oral and written communication skills.
• Professional presentation, organization, and teaching skills.

• Facilitate and train new and existing team members to enhance their service and operational skills, phone etiquette, sales techniques, account transactions, rules and regulations, and policies and procedures, utilizing a variety of effective training methods and modalities.
• Develop and maintain course content, audio/visual aids, test criteria, handouts, learning aids, training manuals, reference library, multimedia visual aids, and other educational materials in compliance with policies and procedures.
• Adhere to established instructional package templates for all learning modalities.
• Adhere to established training and instructional design procedures.
• Adhere to established testing, evaluation, and measurement procedures and tools for development and training programs. Provide feedback on the effectiveness and creativity of training programs, materials, methods, and content.
• Have a complete understanding and active application of the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy.
• Be able and available to work a hybrid schedule, per business operations requirement, as needed.
• Perform additional duties and responsibilities as assigned.

Pay Scale:
Min. $27.12 / Mid. $34.31 / Max. $40.37 an hour. Actual compensation will be based on geographical location, work experience, education, and/or skill level.

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature, and level of work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.
We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.