Head of Service, Crimson Rise

Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.

Crimson is the only college admissions consultancy that brings together:

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

We’re backed by leading VC firms, including Tiger Global, Heal Partners, Ice House Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.

As we expand Crimson Rise, our division supporting 0-14 year-olds, we are seeking an exceptional operator and educator to take full ownership of service execution—someone who builds the systems that make outstanding service possible p up to lead a visionary, collaborative team committed to making a significant impact on global education standards and student success.

The Rise Team includes over 20 full-time staff and dozens of part-time staff, spanning 5 continents and bringing together educators, innovators, artists, athletes, researchers, and advocates who believe every student deserves a personalized education experience regardless of where they’re coming from. Hailing from top universities worldwide, our Strategists and Tutors bring their personal experiences to the table as they invest in the team’s overall expertise and support parents and students in navigating today’s increasingly complex education landscape.

As the Head of Service, you will take Rise’s product vision and make it operational—designing and executing on the KPIs, training frameworks, onboarding systems, and technical support structures that allow a globally distributed team to deliver consistently excellent service to 500+ students worldwide. You will build what needs building, manage what needs managing, and own the full arc from product iteration to student outcome.

Our first significant service revamp in two years is about to launch; you’ll step into an active, evolving program and shape how it scales.

You will report directly to Senior Director, Product at Crimson Education and will manage the Crimson Rise Team Leads and Head of Operations, who collectively oversee a team of 15+ full-time Strategists, 3 full-time Student Success Managers, and 200+ part-time tutors/mentors. You’ll work cross-functionally with competition program partners, the Rise marketing team, and local sales and Core service teams across regions.

• Building and owning the operational infrastructure that allows Rise to run at scale
• Driving implementation of current and upcoming Rise product iterations
• Revenue retention for current and graduating Rise students
• Leading, developing, and managing the Rise leadership team and strategy globally
• Personally delivering outstanding service to a small portfolio of VIP students
• Managing key…