Program Coordinator

SEIU UHW-West & Joint Employer Education Fund Position Description

Job Title:

Program Coordinator

Location:

Oakland or Los Angeles Classification:
Exempt Department:
Education

Reports To:

Assistant Director of EducationSEIU UHW-West & Joint Employer Education Fund The Education Fund is a non-profit partnership between six Locals of the Service Employees International Union (SEIU) and 22 Healthcare Industry employers, serving the education and training needs of 100,000 eligible workers. Our mission is to empower our diverse healthcare workforce to advance in a changing environment through innovative education and training solutions.

Our program and budget have doubled in scale over the last five years to provide career advancement and continuing education services to 20,000 learners annually, and we are positioned for continued growth with new partners and funding.

Principal Purpose of Job:
The Program Coordinator plays a key role in ensuring the alignment of the department, coordinating activities of all programs throughout the organization, and the support of various programs that occur in the department. The Program Coordinator is part of the Education Department and reports to the Assistant Director of Education. They collaborate significantly and on an ongoing basis with individuals and units across the organization, including other members of the department.

Level of Authority:
Works independently within the scope and direction of the Assistant Director of Education and in accordance with organizational policies and procedures.

Work Environment:
Works in a fast-paced office setting with frequent interruptions and many demands on time. The position may require interaction with external collaborators, participants, and other partners. Travel required.

Essential Functions and Responsibilities :

Incumbent must have the skills, abilities, and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation:

Program Coordinator:

Owns the provider/program relationships, including agreements, contracts, invoice follow-up, leading the provider meetings, leading check-ins, including creating agendas and sending follow-up notes

Researches provider options and provides recommendations and next steps

Attends bi-weekly communication meetings to collaborate on developing recruitment and marketing plans for their programs

Knowledgeable about the status of owned programs, enrollments, and budget

Provides leadership, training, and feedback to assigned team and is empowered to make program decisions to meet business needs

Builds and maintain strong relationships with educational providers, union leaders, and employers

Proactively provides options for new providers when they see a need and can make recommendations of future partnerships/needs

Understands how the operating plan works, updates in a timely manner with high accuracy and can speak to the data at any given moment

Has a high level of understanding the program budget and goal and ensures their team has the same level of understanding and awareness

Meets enrollment goals for owned programs within budget via ensuring all resources are allocated appropriately and coordinating with relevant stakeholders.

Uses Wrike to build out, manage, and track projects, including assigning tasks to team, adding due dates, and updating ADsAll programs/pathways are built in WRIKE and contain an assignee and deadlines

Leads invoice management, including following up with providers and ensuring invoices are submitted

Partners with the Finance team to obtain enrollment and cost information from providers

Updates and maintains operating plans to report to ADGreat understanding of Salesforce reporting and utilization with the ability…