Training Operations Lead

Training Operations Lead About Culture Ally

Culture Ally is a fast-growing workplace culture and training company. We partner with leading organizations across North America to deliver impactful training, consulting, and eLearning experiences that elevate workplace culture and drive meaningful organizational change. We’re expanding our Learning & Development team and are hiring a dedicated Training Operations Lead to support our company through the next phase of growth.

As the Training Operations Lead, you will play a critical role in ensuring the smooth, efficient, and scalable delivery of Culture Ally’s training experiences. Reporting to the Director of Learning & Development, you will lead all operational logistics related to training experience delivery – including scheduling, facilitator coordination, client communication, training content adjustments, contractor (facilitator and technical producer) hiring and forecasting, and Asana project management monitoring and reporting.

You will directly manage and coach a Training Coordinator, ensuring high-quality support across the training lifecycle.

You’ll partner closely with Learning & Development, Sales, Product & Marketing, and Finance teams to improve workflows, optimize processes, and maintain accurate forecasting and reporting. This role requires a detail-oriented operations professional with strong project management experience, excellent leadership and communication skills, and the ability to manage complex logistics in a fast-paced environment.

As the Training Operations Lead, you will be a “player/coach” and will perform the duties of the roles you are leading and supporting as needed, including but not limited to:

• Technical production of live virtual training sessions
• Post session materials follow-up (recordings, takeaway resources, etc.)
• Training session facilitation
• Content development and deck building

Additional responsibilities will include:

• Coordinate and schedule all training experiences, ensuring that every purchased program is assigned a delivery date
• Communicate directly with clients to confirm scheduling details and follow up proactively to book any outstanding sessions
• Schedule internal and external facilitators, ensuring alignment between facilitator expertise, availability, and client needs
• Arrange facilitator travel and secure necessary budget approvals

• Source, hire, and onboard contract facilitators, ensuring availability, expertise, and First-Voice perspectives align with training experience needs
• Maintain accurate and up-to-date facilitator records, including bios, areas of expertise, availability, and rates
• Manage contractor budgets and training-related spend, ensuring adherence to approved rates and guidelines
• Lead monthly and quarterly forecasting for facilitator and technical producer spend
• Maintain weekly reporting that compares actuals vs. forecast and highlights variances or risks

• Lead, coach, and develop 1-2 direct reports, currently a Training Coordinator
• Provide clear guidance, feedback, and professional development support to ensure strong performance and efficiency
• Delegate tasks effectively and manage workload distribution for operational excellence
• Conduct regular Performance & Development conversations, inclusive of Year End Reviews
• Provide direction and feedback, as appropriate, to contract facilitators and technical producers and elevate any concerns to the Director of Learning & Development

• Identify opportunities to improve operational processes, systems, and documentation
• Implement process improvements to enhance scalability, consistency, and…