Softskill Trainer​/Maternity Leave Backup

Job Description
- Softskill Trainer(Fixed-term contract for 14 months/Maternity Leave Backup) (MER
0004743) Softskill Trainer(Fixed-term contract for 14 months/Maternity Leave Backup) Group :
Mercedes-Benz Group AG Description

[ENG]

• Deliver Mercedes-Benz authorized training to dealer customer contact employees of After-Sales
• Deliver training such as customer services, sales process, complaint management etc.
• Operational lead of F2F(or Virtual) training
• Support and deliver other job profile training upon request

• Translate Customer Contact training materials(incl. digital training materials)
• Revise the translated digital training materials
• Support Digital Learning Manager to align business objectives with digital learning strategy

• Manage training participants and attendance list
• Manage Retail HR Report with certification/qualification status update (C-rate)
• Participate in required TtT program and cascade information to entire team members
• Attend Train the training and acquire certification of C-Trainer
• Conduct and consolidate the test of trainees
• Manage the training feedback within the learning management system(GTLS)

• Discuss with Learning Coordinators or/and Trainees to support on operational support of training programs
• Interactive discussion with training administrator for the management of GTLS(Global Training Learning System)

• Make official invitation for training and send it out to dealer
• Develop training report by program for the training operational management perspective

[KOR]

Qualifications

[ENG]

• Minimum B.A. degree
• B.A. degree in Business Administration or/and Education preferred  

• Minimum 2-3 years of job experience in training or consulting
• Preferred in experience of retail or/and customer service industry

• English proficiency in business context level
• Education, Facilitation and training assessments(e.g. DiSC, MBTI, etc.) related certification preferred
• Automotive customer service operation business knowlege
• Automobile product and technical knowledge
• Background knowledge of human resource development and training skills

• Applicants may apply for only one position currently open at Mercedes-Benz Korea (duplicate applications are not allowed).
• Only candidates who have no restrictions on overseas travel are eligible to apply. (For male applicants, military service must be completed or exempted.)
• Applicants eligible for employment protection (e.g., veterans, persons with disabilities) will be given preference in accordance with relevant laws.
• Mercedes-Benz Korea conducts its recruitment process in compliance with Article 7 of the Equal Employment Opportunity Act.
• If any information provided in the application or during the recruitment process is found to be false, unverifiable by documentation, or if fraudulent documents are submitted, the offer may be revoked or the applicant may face disadvantages in the process.
• In accordance with Article 11 of the Fair Hiring Procedure Act, applicants may request the return of submitted documents. However, documents submitted via the company website or email, or those voluntarily provided without the company’s request, are not subject to return.

[KOR]