Director, Customer Engagement HIV Treatment Portfolio

Role:
The Director, Customer Engagement and Experience Lead, focuses on shaping how Gilead's HIV Treatment portfolio engages with healthcare stakeholders, integrating strategy, insights, and emerging digital technologies.

• Develop portfolio-level customer engagement strategies.
• Align cross-functional teams.
• Leverage customer insights for personalized omnichannel experiences.
• Drive digital innovation, including AI-enabled solutions.
• Collaborate with teams across commercial, medical, digital, analytics, and market access.
• Ensure initiatives meet business and compliance standards.
• Measure impact through defined metrics.

• 12+ years of relevant experience, with a Bachelor's, Master's, or PhD.
• Strong expertise in HIV or infectious diseases, customer engagement, omnichannel marketing, and digital health technologies.
• Preferred skills include experience with AI, personalization, ecosystem-based engagement, and managing external agencies.
• Emphasis on leadership in fostering inclusion, developing talent, and empowering teams within a complex, fast-paced environment.

High-value specifics include focus on HIV, infectious diseases, and digital customer engagement strategies. The position supports a strategic, cross-functional leadership role aimed at enhancing customer experiences and advancing Gilead’s therapeutic engagement efforts.