Service Technician Apprentice

Location: Lake Ozark

OVERVIEW:
The Technician Apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments.

KEY TASKS:

* Detailing: gain familiarity of products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.

* Yard Team: gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.

* Rigging : gain exposure to new product assembly procedures, Boat builders rigging requirements and Marine Max rigging SSO's.

* Service:
Perform light duty tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs as directed by technician, advisor or service management.

* Service Advisor: gain critical knowledge of customer service, work order management, time card entry, importance of documentation, and working knowledge of service scheduler and SSO

* Parts Department: exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.

* Sales: gain a general overview of the processes associated with the sales and delivery of new boats.

* Interface on daily basis with lead technician and riggers to ensure proper acclimation to role.

* Set up and participate in boat shows and other off-site promotional events

* Maintain a professional and clean personal appearance and workspace for customer viewing.

* Other duties as assigned

KEY RESULT AREAS:

* Internal/external customer satisfaction/FANS.

* Timely and accurate completion of work.

* Maintain prescribed production and accuracy standards.

* Successful completion of fork truck training.

* Marine Max and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.