Customer Technical Services Representative

Overview

Job Summary:

The Customer Technical Services Representative provides remote technical support and serves as a liaison between manufacturing teams and customers. This role delivers expert technical guidance, resolves customer concerns, and supports packaging initiatives to ensure product quality, customer satisfaction, and compliance with regulatory standards.

• Act as a technical liaison between manufacturing teams and customers, providing expert advice and technical solutions
• Investigate, address, and resolve customer concerns to maintain product quality and satisfaction
• Manage customer packaging initiatives, deliver technical education, and conduct testing to meet quality and project requirements
• Support new product development, cost-saving initiatives, and regulatory compliance efforts
• Coordinate product evaluations and testing at customer sites to ensure quality standards
• Assess materials, performance specifications, container applications, and material substitutions related to customer use

• Bachelors degree in Food Science, Microbiology, Chemistry, Packaging, Engineering, or a related scientific field
• Proficiency in Microsoft Office applications
• Strong project management skills with the ability to manage multiple priorities effectively
• Excellent listening, verbal, and written communication skills to build and maintain customer relationships
• Willingness to travel domestically up to 25%