Customer Service Designer - Electrical Systems

Position: Customer Service Designer I - Electrical Systems
Location: Fenton

Customer Service Designer I - Electrical Systems Beckwood, headquartered in Fenton, is one of the world’s leading manufacturers of custom hydraulic presses and automation equipment and is seeking a Customer Service Designer I - Electrical Systems. This role plays a critical part in supporting the installed equipment base by troubleshooting electrical and controls-related issues, maintaining accurate machine documentation and schematic archives, and implementing design updates that improve machine reliability and serviceability.

This position offers the opportunity to work hands-on with custom automation and press systems across a wide range of industries—from aerospace to medical manufacturing. You will collaborate closely with service, engineering, manufacturing, and field technicians to diagnose issues, support customers, and ensure Beckwood machines continue operating at peak performance throughout their lifecycle.

The ideal candidate enjoys solving technical problems, working directly with equipment and service teams, and maintaining high standards of documentation accuracy and configuration control.

Benefits & Perks of Beckwood:

Beckwood offers a competitive compensation and benefits package including:

Competitive salary

Bi-annual bonus potential

A team-focused culture with catered lunches, team-building activities, and employee engagement events

Comprehensive benefits package for eligible employees:

Health insurance

Dental and Vision insurance

Life insurance

AD&D coverage

Parental leave

Flexible PTO and sick time
401(k) with employer contribution

What You’ll Be Doing Troubleshoot electrical, controls, and automation-related machine issues both remotely and in support of field service activities

Develop, modify, and maintain detailed electrical schematics and control panel layouts using AutoCAD Electrical Maintain historical accuracy and revision control of Beckwood electrical schematic archives, ensuring machine documentation reflects field modifications and engineering changes

Support root-cause analysis efforts and implement corrective electrical design updates to improve machine reliability and performance

Ensure compliance with UL508A standards and customer specifications

Adhere to ANSI and NFPA safety regulations within electrical designs and modifications

Perform electrical design updates and modifications to support machine retrofits, upgrades, repairs, and replacement components

Coordinate with service technicians, controls engineers, and manufacturing teams to resolve technical issues efficiently

Support troubleshooting of PLC I/O, sensors, drives, HMI systems, and field wiring issues during startup and service activitie

Monitor project and service activity budgets to maintain alignment with quoted parameters

Coordinate control cabinet layout design with the Service Engineering team Provide regular progress updates to management and participate in technical reviews

Assist with hardware-based customer service issues and support customer communication related to technical resolutions

Maintain Beckwood’s standard parts list, boilerplate drawing sets, and component catalog

Mentor junior electrical designers, interns, and co-ops while fostering technical growth within the team Execute additional tasks such as I/O checkout and preparation of Controls Approval documentation for customer sign-off when needed

What We’re Looking For:

Required Qualifications Associate degree or higher in a technical discipline1–3 years’ experience in a manufacturing, industrial service, controls, or automation environment, or 3–5 years relevant industry experience

Technical aptitude in electrical systems, troubleshooting methodologies, and engineering processes

Experience reading and interpreting electrical schematics and control documentation

Key Skills & Attributes Successful candidates typically demonstrate:

Strong troubleshooting and analytical problem-solving skills

Ability to work effectively under pressure while resolving customer equipment issues

High attention to detail and commitment to documentation accuracy and revision control

Creativity and innovative problem-solving skills

Strong integrity and adherence to ethical standards

A…