Project Coordinator; Order Fulfillment, Customer Service - Hybrid - Chesterfield, MO; St. Louis

Position: Project Coordinator (Order Fulfillment, Customer Service) - Hybrid - Chesterfield, MO (St. Louis)
Location: Chesterfield

Project Coordinator (Order Fulfillment, Customer Service) - Hybrid - Chesterfield, MO (St. Louis)

Come join a company that recognizes and rewards your abilities, provides opportunities to advance your career, and fosters an environment to learn and develop. Experitec is seeking high impact employees with focus and integrity to significantly improve the businesses of our customers and shape the future of Experitec's business. Join a high-performance team and level up your customer service acumen while sharing your knowledge with other team members.

Come join a 100% employee-owned company focused on customer outcomes and employee success! This position requires a hands-on approach, a strong work ethic, the ambition to interface with customers onsite, a troubleshooting mindset, and a commitment to excellence. In this position, you may have the opportunity to work in different industries including power, chemical, renewable energy, food & beverage, refining, oil & gas, pulp & paper, water treatment, metals/mining and consumer goods.

Experitec provides strong technical and customer service training throughout your career which will include:

• On-The-Job training to set you up for success.
• Ongoing customer service training.
• Technical training on key products and systems.
• Ongoing training on various company functions as an Employee-Owner to broaden business acumen.

The Project Coordinator is a part of our Order Fulfillment Team and is responsible for the commercial components of project execution. The responsibilities of the Project Coordinator include coordinating and leading meetings, compiling proposals, managing the equipment schedule, ensuring project specific documentation is submitted on time, data entry, order management, and project close-out activities.

Opportunities to make an Impact:

• Collaborating with the other Project Coordinators, Project Managers, Insides Sales Engineers, and Account Managers within the company to achieve customer goals.
• Keeping internal and external customers updated on the project status to ensure successful project execution.
• Working internally to provide value to the company while the Project Managers manage customer expectations.

What does the Project Coordinator do?

The Project Coordinator provides timely and consistent management of project processes while improving workflow efficiency. This includes coordinating processes to avoid LD charges related to the late submittal of documentation, drawings, and equipment delivery. The PC establishes ownership of project requirements, maintaining customer satisfaction and loyalty, and proactively identifying and responding to inconsistencies that may occur through the project process.

Customer Responsibilities:

• Developing an understanding of our project requirements, systems, and process requirements to add value and build customer loyalty.
• Developing and coordinating documentation submittals, product status updates, shipping releases, and general order management communication.
• Partnering with factory personnel to meet contractual obligations, driving delivery dates and maintaining the schedule while providing consistent manufacturing status updates to the customer.
• Identifying, building, and maintaining relationships with our customers' purchasing, expediting, and operations staff.

Experitec and Emerson Process Team and Other Equipment Sub-Supplier Responsibilities:

• Understanding the processes, tools, systems, and technology to effectively manage order fulfillment, support required schedules and effectively communicate problems and requirements.
• Communicating requests for quotations, product information, communications, and requirements defined by project team to Account Manager, Inside Sales Engineer, or Sales management.
• Coordinating and leading internal kick-off meetings with Experitec and Emerson personnel to discuss Request for Quote (RFQ) requirements and aligning on responsibilities.
• Reviewing purchase orders and developing a schedule of order fulfillment activities, schedules, and processes to meet customer requirements.
• Assigning tasks to team members to complete the order requirements.
• Taking ownership of meeting or exceeding…