Service Specialist, H2

Job Title: Service Specialist – H2

Hourly, non‑exempt field service position responsible for providing aftermarket service and support of Plug Power’s Gen Fuel hydrogen utility infrastructure at customer sites. The role requires proficient technical and troubleshooting skills in electro‑mechanical and industrial gas systems, training of field service technicians, and serving as a critical interface with customer stakeholders.

• Perform detailed surveys of the Hydrogen infrastructure at customer sites.
• Maintain and service H2 systems at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to guide customer service support personnel.
• Execute specialized service procedures including liquid tank repairs and vacuum jacket line repairs.
• Interpret wiring and piping diagrams.
• Provide emergency support service to customers as required on their H2 systems.
• Train and supervise personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
• Provide customer training on their H2 systems.
• Diagnose and maintain high‑pressure hydrogen storage, delivery, and fueling systems.
• Conduct special assignments such as laboratory testing, field readiness demonstration testing, and marketing trade‑show support.
• Maintain ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
• Provide regular feedback to company management regarding field maintenance issues.
• Complete administrative duties and documentation including expense reports, mileage logs, site and system documentation.
• Enforce safety procedures in the field and at customer sites.
• Represent Plug Power professionally at all times and in all interactions.
• Perform all other duties as assigned.

• Associate’s degree or vocational degree in engineering, electronics, pressurized systems, or a related field.
• High school diploma with 3+ years of experience may be considered in lieu of the degree.
• Ability to travel up to 100% of the time.

• Electrical and mechanical troubleshooting and repair skills.
• Leadership experience, specifically in training and developing technical skills for employees.
• Uncompromising dedication to customer service excellence.
• Demonstrated analytical abilities with strong attention to detail.
• Superior communication skills.
• Proficiency with Microsoft Office software.
• Ability to manage complex projects and multi‑task effectively.
• Ability to role‑model high standards of professionalism.
• Excellent follow‑through.
• Self‑motivated and driven.
• Commitment to ethical standards and work quality.

Pay Rate: $27.50 – $40.00 (hourly)

Health, Dental & Vision insurance eligibility starting from the first day of hire.

401(k) with 5% company match.

Bonus eligibility.

Paid time off including vacation, personal, and sick time.

Paid holidays.

Wellness reimbursement program.

Potential for Tuition Reimbursement.

Fertility and family building benefit.

Employee referral program.

Employee assistance program.

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.