Field Service Engineer in PWS

Job Description In This Role, Your Responsibilities Will Be:

• Provide site service to installed based customers.
• Provide Lifecycle Service to Local customers.
• Perform MRO & Warranty Service to customers.
• Implement Upgrade/Migration Ovation system.
• Provide 24-hour standby service to Korea contract customers.
• Support installed based service infrastructure building in Korea.
• Disseminate safety notices and important KBA to local service organization.
• Provide repair quotation support to local Reps/Sub.
• Work with customer to achieve 100% registration for Ovation system.
• Manage product recall/replacement.
• Reports progress and technical problems to Service Manager.
• Co-work closely with project teams.
• Pro-actively identify potential quality and efficiency improvements within assigned work.

• Ensures accountability:
  Holding self and others accountable to meet commitments.
• Collaborates:
  Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively:
  Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus:
  Building strong customer relationships and delivering customer-centric solutions.
• Situational adaptability:
  Adapting approach and demeanor in real time to match the shifting demands of different situations.

• Degree in Electrical Engineering
• Excellent communications skills, both verbal and written.
• Strong Microsoft Office skills, particularly MS excel.
• 3-5 years’ service experience in technical/industrial environment.
• Excellent collaboration skills with a wide variety of people.
• Ability to handle urgent and sensitive situations and working under pressure.
• Knowledge about computer networking (e.g., TCP/IP, Serial, Modbus), and operating software (Windows).
• Traveling is s part of the job as required.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.