Supervisor CityWalk Entertainment

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, Dream Works Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

NBCUniversal is a subsidiary of Comcast Corporation. Visit  for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Entertainment City Walk Supervisor plays an essential role in supervising and supporting all aspects of digital visual content and live performance talent pertaining to Entertainment of City Walk. They must maintain detailed records of all digital content and in some cases will serve as the Technical Director for key live events. They will have a strategic focus on content creation and preparation.

This individual will have an overall awareness and expertise for City Walk technical operations as well as live performance operations. They will ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization.

• Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees.
• Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, Team Members, vendor talent, and operations. Ensure assigned projects and duties to staff members have ongoing expectations communicated.
• Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including City Walk Operations, Tech Services, and USH Entertainment Operations.
• Manage the onsite staff by having full working knowledge of the audio/visual system. Ensure entertainment operation for seamless day to day, one-off special events, and Owned and Operated venue requirements.
• Ensure the operational efficiency and effectiveness of administration, venue/show, area and/or elements. Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Manager, department stakeholders, employees, etc. as appropriate.
• Provide direction, development and support to Team Members. Communicate feedback and address any and all performance issues, providing recognition, coaching.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities.
• Establish and maintain effective relationships with other department leaders and stakeholders.
• Maintain detailed tracking records of all signage and Symphony Support, BAS Promos and music playlists, Universal Cinemas digital posters, and Lankershim Marquee content.
• Request and receive new media content pertaining to Symphony initiatives, marketing, and music.
• Design title cards and lower-third assets for 5 Towers events, as well as prep video/digital content for any buy-out event or activations at the 5 Towers or in any City Walk Owned & Operated venues.
• Procure and maintain the music playlist tailored for City Walk.
• Create Standard Operating Procedure/Protocols for new Owned & Operated venues and equipment to better train and assist Sight and Sound coordinators and new employees.
• Provide and ensure special-event A/V needs are met and executed by company standards.
• Provide technical guidance and ensure that pre-established system/event parameters are being adhered to:
• Partner with or lead the event day Salaried/Area Supervisor pre-shift meetings.
• Oversee awareness and expertise for City Walk technical operations as it pertains to audio, visual and lightning needs
• Attend and provide the necessary information on walkthroughs for special events, production shoots, and future…