Supervisor - Cash Operations

The Supervisor – Cash Operations is responsible for overseeing shift activities related to player services transactions, casino credit processing, scheduling, and ensuring compliance with internal controls and Title 31 requirements. This position also supports the planning, coordination, and execution of Morongo Rewards promotions and guest engagement strategies designed to drive player loyalty and revenue growth.

• Assumes responsibility for departmental operations in the absence of the Cash Operations Manager.
• Trains cash operations team members in areas such as balancing, player services procedures, and policy compliance.
• Ensures strict adherence to the Anti-Money Laundering (AML) Program, including Title 31 reporting, Suspicious Activity Reports (SARs), and Customer Identification requirements.
• Identifies and addresses compliance deficiencies through immediate corrective action and team training.
• Maintains full accountability of Player Services cash cage operations in accordance with internal controls and Morongo Gaming Agency requirements.
• Processes and verifies transactions including cash, checks, credit card advances, large jackpots, and counter checks.
• Maintains and troubleshoots operational functionality of all Cash Operations equipment including ATMs, kiosks, currency recyclers, and more.
• Manages guest disputes related to cashiering or equipment errors and ensures timely resolution.
• Processes and reviews casino credit applications and ensures proper documentation and approvals.
• Builds and maintains 4-Diamond guest relationships through exceptional service and personalized interactions.
• Coordinates with the Promotions Manager on the design and execution of Morongo Rewards promotions and guest engagement initiatives.
• Supports recruitment, retention, and re-engagement of players through promotional events and data tracking.
• Assists with maintaining the player tracking database and providing marketing insights for direct mail and player analytics.
• Tracks performance of promotions and events on the gaming floor using the online player tracking system.

• Provides leadership and guidance to the Cash Operations team during assigned shifts.
• Recruits, trains, and develops staff to ensure operational excellence and guest satisfaction.
• Communicates performance expectations and standards; monitors and appraises job results.
• Coaches, counsels, and disciplines team members as needed to promote growth and accountability.
• Maintains a safe, secure, and compliant work environment while encouraging personal and professional development.

• Strong working knowledge of casino cashiering, including policies, internal controls, and system procedures.
• In-depth understanding of promotions, direct marketing, player tracking systems, and guest loyalty programs.
• Excellent cash handling, math, and reconciliation skills.
• Proficient in Microsoft Word, Excel, and player tracking software.
• Ability to manage high-volume transactions and deliver outstanding guest service.
• Strong interpersonal, verbal, and written communication skills.
• High level of integrity and professionalism in handling confidential information.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field required.
• Relevant certification (e.g., CFE, CMA) is a plus.
• Minimum of 3–5 years of experience in cash operations, banking, or financial services.
• At least 1–2 years of experience in a supervisory or lead capacity in a high-volume cash handling environment.
• Strong understanding of cash control procedures, reconciliation, and regulatory compliance.
• Experience training, coaching, and monitoring performance of front-line cash handling staff.
• Familiarity with financial systems, cash management software, and audit protocols.
• Previous experience in a regulated setting such as gaming, banking, or secure cash operations preferred.

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Must be able to read and interpret documents in…