Installer Service Specialist

Compensation Pay Range

$15.00 - $22.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply.

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick and stage parts for delivery.
• Route delivery specialists to ensure customers receive orders consistently and timely.
• Ensure delivery vehicles are serviced, maintained, and inspected on time, with daily mileage entered into fleet management devices.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited timely.
• Audit customer returns for warranty abuse and verify returns are tagged and labeled correctly.
• Assist on front counter and retail counter as needed.
• Help with backroom duties such as auto-load, returns, stock, etc.
• Assist with customer labor claims, processing quickly and efficiently.
• Perform other duties as assigned.

• Required:
  
  Strong background in mechanics.
• Required:
  
  Above-average communication skills.
• Desired:
  Hands-on knowledge of automotive repairs.
• Desired: ASE Certification.
• Desired:
  Fluency in multiple languages (Spanish highly desired).

• Competitive wages and paid time off.
• Stock Purchase Plan and 401k with employer contributions.
• Medical, dental, and vision insurance with optional FSA starting day one.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal-opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity or expression, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, or genetic information under applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option 1 with your accommodation request.