Representative - Promotions; Part-Time

The Representative – Promotions provides frontline support for casino promotions, guest service initiatives, and Morongo Rewards enrollment. This position plays a key role in creating a positive first impression for new and returning guests by promoting membership benefits, issuing player cards, supporting floor promotions, and providing outstanding service during events. The Representative contributes to the overall success of the Marketing Department by ensuring seamless promotional execution and guest engagement.

• Promotes the Morongo Rewards program by enrolling guests and communicating program benefits.
• Issues new player cards, reprints, PIN changes, and updates player tracking information accurately.
• Greets guests on the casino floor and responds to inquiries both in person and by phone.
• Builds relationships with known players and engages new guests to drive membership and loyalty.
• Meets or exceeds sign-up and engagement goals set by the Marketing Department.
• Maintains knowledge of current promotions, amenities, and general property information.
• Assists with promotional programs and events to attract and retain guests.
• Facilitates guest services and assists with crowd control during special events.
• Provides administrative and logistical support including prize fulfillment, warehouse inventory, and event setup.
• Communicates promotional details and guest benefits clearly and accurately.
• Keeps work areas clean, stocked, and orderly; notifies leadership of supply needs.
• Locates promotional items in the warehouse and ensures proper distribution during events.
• Delivers a BEST experience to every guest.
• Performs other job-related duties as assigned to support department goals.

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

• Excellent guest service, communication, and interpersonal skills.
• Proficient with PC-based systems; experience with Synkros, Group Tracker, and PKMS preferred.
• Must be able to multitask, prioritize duties, and remain calm in high-pressure situations.
• Demonstrates strong business ethics, confidentiality, and attention to detail.
• Ability to tactfully and diplomatically engage with a diverse guest population.
• Sales-oriented with the ability to promote Morongo Rewards membership and services.

• High school diploma or equivalent preferred.
• Additional coursework in Marketing, Communications, or Hospitality is a plus.
• Minimum of 1–2 years of experience in promotions, guest services, events, or a customer-facing role.
• Proven ability to assist with the setup, execution, and breakdown of promotional events and activities.
• Strong communication and interpersonal skills with a friendly, outgoing, and professional demeanor.
• Ability to handle guest inquiries, distribute prizes, and provide accurate information about promotions.
• Excellent organizational skills and the ability to work effectively in a fast-paced, high-volume environment.
• Prior experience in a casino, resort, or entertainment venue is preferred.

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication
  
  Skills:
  
  Must be able to communicate clearly, courteously, and enthusiastically in person and over radio with guests, coworkers, and supervisors; responsible for explaining promotion rules, assisting participants, and providing outstanding guest service.
• Lifting and Carrying
  :
  Frequently lifts and carries promotional materials, signage, event props, and…