Front Desk​/Host

Dave & Buster's Management Corporation, Inc. Front Desk/Host

Rosemont, IL

Apr 15, 2026

$29K - $33K

Job Description:

Dave & Buster’s is a dynamic entertainment and restaurant company. The front desk/host position ensures positive first impressions and guides guests through retail, game rental and dining experiences.

• Deliver an unparalleled guest experience through food, drinks and games.
• Act as ambassador, greeting guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
• Keep immediate supervisor promptly informed of all problems or unusual matters of significance and take prompt corrective action where necessary.
• Bid farewell to guests leaving, ensuring satisfaction and inviting return.
• Prepare for the shift by ensuring the area is stocked with supplies: menus, silverware, power cards, gift cards, etc.
• Review cleanliness and organization of the front desk and host station.
• Ensure all menus are stocked and properly cleaned and maintained.
• Maintain inventory of merchandise during and after shift.
• Maintain favorable working relationships with other team members to foster a cooperative climate.
• Notify manager of any guest perceived to be unhappy.
• Assist other team members as needed or as business dictates.
• Drive table turn timing by scouting open tables, bussing and cleaning tables as necessary.
• Rotate seating appropriately following guidelines to ensure fairness and balance.
• Manage flow from the front doors, efficiently helping guests with needs and directing as needed.
• Manage wait times and communicate information as needed to guests, team members, and managers.
• Deliver silverware as guests are seated.
• Make timely and accurate calculations of bill transactions.
• Greet and assist guests efficiently and with a smile while processing transactions.
• Reconcile any monies from banks.
• Complete “To Go” order transactions for guests and ensure accuracy.
• Sell merchandise from the front desk, if applicable.
• Be friendly and able to smile frequently.

• Restaurant, retail, or cashier experience preferred.
• Strong communicator capable of engaging multiple guests.
• Dressed in accordance with dress guidelines, looking neat, clean, professional.
• Proficient in English communication.
• Skilled at calmly responding to dissatisfied guests and escalating issues.
• Minimum age 16 years.

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, and stoop frequently.

• Medical, dental, vision, 401K.
• FREE GAMES.

Salary Range: $14.5 – $16.5 per hour.

We are an equal opportunity employer and participate in E-Verify in states where required.