Customer Support Representative

Join Eaton

Eaton is a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

The primary function of this role is to provide commercial support for a portfolio of customers in the project business and interface with customers through and internal parties via email, phone, chat, and case management tool.

Main Responsibilities:

• Handles inquiries via phone, chat, and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies.
• Complaint handling.
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project.
• Handles a variety of pre-sales or post-sales service functions.
• Provides assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures, and tactics and using proactive communication across internal network of multiple product lines.
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships.

• Bachelor's degree (BSC/BA)
• 1-3 years of experience in customer support.

• English language knowledge (minimum B2 level).
• Basic MS Office.
• SAP/Oracle knowledge or any Case Management Tool is would be an advantage.
• Strong communication skills (written and verbal), customer service attitude, strong attention to details, punctuality, and a problem-solving mindset.

• Competitive compensation and benefits package.
• Flexible working solutions.
• Excellent working environment – safety and ethics are important for us.
• Culture & Values – we are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.
• Learning & Development - we invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.