Customer Service Worker-Usher​/Powered Cart Operator (Continuous

Customer Service Worker-Usher/Powered Cart Operator (Continuous)

Job no: 560145
Work type: Staff
Location: Northridge
Categories: Excluded, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)

Major Duties

Under the general supervision of the House Manager, the Customer Service Worker-Powered Cart Operator (CSW-PCO) provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya, such as the Plaza del Sol Performance Hall, and operates powered carts for audience transportation between campus parking lots and the theater.

• Scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating.
• Monitoring security cameras and watching for approaching artists, staff, and crew to be let in through the Artists Entrance.
• Setting up, maintaining, and cleaning up of hospitality, dining, and kitchen areas according to artist's/renter’s needs.
• Complete basic maintenance and necessary reporting to ensure powered carts are operational and properly maintained.
• Attend meetings and training sessions as needed, including but not limited to, team meetings, customer service and disability assistance training, and emergency evacuation training.
• Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred.
• Catering or food service experience is a plus.
• LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.
• Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.
• The anticipated HIRING RANGTE is $16.90 - $17.50 per hour, dependent on qualifications and experience. The salary range for this classification is: $16.90 - $25.36 per hour.
• HOURS:
  
  Intermittent, on-call; hours and schedule vary. May include evenings and weekends.
• This is a Temporary position; end date to be determined.

General Information

• Applications are currently being accepted to establish a Helper/Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through July 30, 2027 or until an adequate number of applications have been received.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be…