Player Services Representative I

ROBINSON RANCHERIA RESORT & CASINO - NICE, CA 95464

SUMMARY :

Responsible for making change or exchanges of chips and tickets for cash for players during a specified shift in the Player Services area while providing support and service to players.

ESSENTIAL RESPONSIBILITIES:

• Makes change or exchanges cash for chips and tickets from players in the Casino.
• Requests money through the Player Services Manager to ensure the appropriate level of money on hand in their cash drawer.
• Provides prompt, friendly, and courteous service.
• Cashes checks and gaming tickets for players.
• Follows Internal Controls and Title 31 requirements on a daily basis.
• Make credit inquires, performs credit checks and other related functions necessary to process new check cashing applications.
• Performs all transactions with players in a confidential manner.
• Balances cash drawer at the end of each shift by preparing appropriate paperwork, etc.
• Signs up new players.
• Greets players as a company rep and provides information about promotions.
• Develops relationships with top players
• Adheres to regulatory requirements.
• Other duties as assigned.

QUALIFICATIONS :

• Previous money handling experience, preferably in a cashier’s position
• High school diploma or GED required.
• All applicants must be at least 18 years of age.
• Must be able to stand for long periods of time.
• Must have excellent customer service skills.
• Must have attention to detail.
• Must have basic math skills.
• Must have basic computer skills.
• Ability to operate 10 Key adding machine.
• Knowledge of Casino cash receipts and reporting requirements.
• Must be able to regularly lift and/or move up to 50 pounds.
• Must be able to speak, read and write the English language.
• Must be willing to work weekends, holidays and any shift.

LICENSES/CERTIFICATIONS/OTHER

• Must be able to pass background check and receive a gaming license from the Robinson Rancheria Gaming Commission as required to work in gaming operations.
• Must pass an annual Title 31 exam.

AMERICAN INDIAN PREFERENCE

Robinson Rancheria Resort & Casino is a Native American Indian enterprise. In compliance with Title VII of the Civil Rights Act, preference for employment opportunities will be given to qualified tribal members of Robinson Rancheria.