Slot Supervisor

Job Overview

The employee in this position is responsible for providing superior service to both internal and external guests. The Slot Supervisor will be responsible for the successful operation of the slot floor and the casino beverage department during their assigned shift, verifying jackpots and ensuring compliance with all internal controls and gaming regulations.

• Provides exceptional guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
• Responsible for developing and maintaining positive guest relations and ensuring the safety and security of all guests.
• Responsible to the Slot Manager/Slot Shift Manager for successful performance of assigned duties.
• Supervision and performance of the Slot Attendants and the Casino Beverage Department.
• Review staffing levels to maintain budgeted and forecasted levels of employment.
• Training of Slot Attendants and assisting when needed; delegating authority and assigning responsibilities.
• Developing existing staff; responsible for interviews, hiring, evaluation, coaching, and discipline of employees.
• Familiarity with departmental financial data.
• Handles guest relations and minor guest disputes.
• Creating a clean, safe, friendly and fun atmosphere for all guests and employees.
• Completing all company-required training within designated time frames.

• Ability to use all equipment associated with the position.
• Proficient management skills; creating and maintaining professional working relationships with personnel from various departments.
• Ability to troubleshoot and solve complex problems; analyze and interpret departmental needs and obtain results.
• Ability to complete slot-related paperwork with minimal errors.
• Ability to read and write simple instructions and interpret regulatory documents.
• Knowledge of gaming laws and regulations, special events and promotional activities.
• Exceptional communication skills – oral and written.
• Ability to accurately perform assigned duties under frequent time pressures and an interruptive environment.
• Willingness and ability to assume overall responsibility of the gaming floor in the absence of the Slot Shift Manager.
• Assume a broad variety of tasks and deadlines requiring an irregular schedule.
• Must move effectively; 10% sitting, 70% walking, 10% standing, 10% bending/lifting; lifting up to 50 lbs.
• Exposed to electricity and an environment of varying temperatures.
• Ability to work in a brightly lit, smoke‑filled casino environment with noise levels.
• Reliable attendance; may include nights, weekends, and holidays.
• Maintain a pleasant, friendly and welcoming attitude at all times.
• Complete company‑required training modules.
• Be a customer experience owner, act to surprise and delight guests; create positive feelings about our property and maintain relationships.
• Comply with a drug & alcohol free workplace. Subject to post‑offer, for cause and post‑accident drug tests.

• 2-5 years experience in Slots/Gaming preferred.
• 2‑year degree in related fields or equivalent work experience preferred.
• Advanced knowledge of Microsoft Office products.
• Must be able to obtain and hold a valid gaming license.