Table Games Supervisor

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars Entertainment assets.

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled workforce, ensuring compliance with Anti-Money Laundering (AML) and all applicable regulatory requirements, and placing special emphasis on the security of Caesars Entertainment assets and the integrity of business operations.

• Responsible for actively building and retaining customer relations.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are always filled.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager.
• Assures guest development by
  1) interacting with guests,
  2) modeling interactive skills with guests and fellow team members and
  3) making comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.

High School Diploma or equivalent;
College Degree preferred

Two or more years dealing experience preferred, with excellent guest service background

Literate and fluent in English

Good communication skills, both verbal and written

Good interpersonal skills, with emphasis in relationship building

Good problem-solving skills

Good customer service skills, both internal and external

Ability to communicate clearly and tactfully

Ability to add accurately and figure payoffs

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

ADDITIONAL OPERATIONAL RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS

In addition to the responsibilities outlined above, Games Supervisors are expected to consistently perform the following essential functions:

Active Game Supervision

Maintain a continuous, visible presence throughout assigned gaming areas, with the primary responsibility of actively supervising live table games.

Remain in close proximity to active games whenever operationally possible to observe dealer procedures, payouts, collections, fills, credits, markers, and overall game integrity.

Promptly identify and correct procedural errors, over payments, underpayments, and operational concerns while providing immediate support to dealers and guests.

Continuously monitor game pace, dealer performance, guest activity, and operational conditions to ensure efficient, secure, and professional game operations.

Guest Service & Guest…