Slot Shift Manager

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments.

Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title:

Slot Shift Manager Salary: 65,000 annually Status:
Full Time Shift: Varies MONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #2 Hotel Spa rating from USA Today's Readers Choice Awards. Monarch Chophouse carries Open Table's Diner's Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors.

Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Job Summary:

The Slot Shift Manager is responsible for overseeing all facets of slot floor operations during assigned shifts. This role provides direct leadership to Slot Operations Attendants and ensures the slot floor operates efficiently, professionally, and in compliance with company policies, departmental procedures, Colorado Division of Gaming regulations, and internal controls. The Slot Shift Manager is also responsible for monitoring and initiating Slot Department guest service initiatives, including jackpot response time, team member performance, guest introductions, and new guest sign-ups.

This position actively seeks opportunities to elevate the performance of the slot team while maintaining the highest level of integrity, service, and operational readiness.

• Direct all facets of slot floor operations during assigned shifts.
• Provide leadership, supervision, coaching, and support to Slot Operations Attendants and other assigned team members.
• Monitor and initiate Slot Department guest service initiatives, including jackpot response time, team member scorecards, introductions, and new guest sign-ups with email and phone number collection.
• Actively identify and implement new guest service initiatives to elevate the performance of the slot team.
• Handle guest disputes, slot machine malfunctions, and team member issues professionally and promptly, ensuring each issue is followed through to resolution.
• Participate in all aspects of Slot Operations, including initiating and witnessing jackpots, signing up new guests, assisting with guest inquiries, and promoting slot events.
• Report operational issues to the Director of Slot Operations in a timely and accurate manner.
• Promote and maintain the highest level of integrity and premier guest service throughout the Slot Department.
• Ensure the Slot Department operates efficiently and successfully across all assigned areas.
• Ensure proper implementation and enforcement of established policies and procedures related to the slot floor.
• Maintain compliance with Colorado Division of Gaming requirements, slot internal controls, Title 31 requirements, and applicable company standards.
• Monitor slot machine performance and support timely resolution of machine issues to minimize downtime.
• Maintain slot machine operation with minimal disruption to guests and business operations.
• Review training processes, plans, timelines, and expectations with new Slot Operations Attendants.
• Support team member development by reviewing areas of responsibility, performance expectations, and service standards.
• Ensure cleanliness and organization of the slot floor remains a top priority on all shifts.
• Communicate effectively with internal departments, external guests, team members, and leadership.
• Support a fast-paced, high-volume environment that consistently exceeds guest and team member expectations.
• Perform other duties as assigned.

• Minimum of five years of experience working in Slot Operations required.
• Must be at least 21 years of age.
• Must be able to obtain and maintain a Colorado Support Gaming License.
• Strong knowledge of slot floor operations, slot systems, slot machine functionality, jackpot procedures, and guest service standards.
• Great knowledge of Colorado…