Account Executive

• Serve as the primary point of contact for Shepard customers.
• Partner with clients, venues, and internal teams to deliver successful trade shows, exhibitions, and events.
• Lead planning, coordination, and execution of event services from initial planning through onsite delivery.
• Consult with clients to design and prepare detailed floor plans aligned with event objectives.
• Coordinate with facilities and vendors to meet logistical requirements.
• Develop and manage event timelines using Shepard’s Critical Path.
• Monitor graphic and structural design processes to keep designs within approved budgets.
• Prepare and distribute exhibitor service manuals.
• Coordinate show planning and communicate details with operations before event move-in.
• Provide onsite event support, including preparing invoices and confirming billing accuracy.
• Build long-term client relationships and identify opportunities for innovation, improvement, and expanded services.
• Partner with sales to support event rebooking and extend client contracts.

• Proven experience working in the hospitality, trade show, and/or event services industry.
• Demonstrated experience managing complex client projects from planning through execution, including timeline management, budget oversight, expense tracking, and overall project profitability.
• Exceptional organizational skills and the ability to manage multiple accounts simultaneously.
• Strong written and verbal communication skills, with the ability to present ideas clearly and persuasively.
• Ability to meet deadlines in a high-pressure, fast-paced environment.
• Willingness and ability to work evenings, weekends, and holidays based on business needs.
• Proficiency in Microsoft Office (e.g., Outlook, Word, and Excel); familiarity with Salesforce is a plus.
• Familiarity with company-approved AI-forward solutions (e.g., Copilot, Claude, Perplexity) to support productivity, analysis, and operational efficiency is preferred.
• Bachelor’s degree in a related field is preferred; equivalent experience may be substituted for formal education.
• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company.
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Demonstrates expertise in managing complex client projects within the hospitality and event services industry, focusing on timeline management, budget oversight, and client relationship building. Proficient in utilizing Microsoft Office and familiar with AI-forward solutions to enhance operational efficiency.

• Event Planning and Coordination
• Client Relationship Management
• Budget Oversight and Expense Tracking
• Microsoft Office Proficiency
• Project Management

• Event Services Management
• Timeline Management
• Budget Oversight
• Floor Plan Design
• Logistical Coordination

• Exceptional Organizational Skills
• Strong Written and Verbal Communication
• Ability to Work Under Pressure
• Customer Service Orientation

• Hospitality Industry
• Trade Show
• Event Services
• Client Projects
• Exhibitor Service Manuals

• Microsoft Office
• Salesforce
• AI-Forward Solutions