Technician - Slots

The Slot Technician I is responsible for the installation, maintenance, troubleshooting, and repair of slot machines, Class II bingo devices, Video Lottery Terminals (VLTs), and related electronic gaming equipment. This entry-level position supports the integrity, functionality, and appearance of all gaming devices, ensuring a high-quality gaming experience for guests while adhering to internal controls and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot and repair minor mechanical, electrical, and electronic issues on a wide range of gaming and non-gaming equipment.
• Use diagnostic tools, self-diagnostic features, and troubleshooting techniques to identify and resolve machine malfunctions.
• Operate shop equipment safely and effectively, including hand tools, soldering equipment, and electronic test instruments.
• Perform routine preventive maintenance on gaming devices and signage to ensure continued operational efficiency.
• Assist with the placement, relocation, and setup of gaming machines and player tracking hardware.
• Clean, inspect, and maintain the external and internal components of slot machines and associated equipment.
• Respond to floor calls for minor tilts, paper jams, and provide general customer service support.
• Maintain proper documentation of maintenance activity, repair logs, and parts usage.
• Follow all internal controls and security procedures regarding slot machines, components, and repair methods.
• Maintain the security of equipment, funds, and sensitive documentation.
• Learn and support the parts ordering and inventory tracking systems.
• Adhere to all safety standards and report hazardous conditions to the Slot Supervisor.
• Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Basic understanding of Class II and Class III gaming devices and tracking systems is preferred.
• Familiarity with electronics theory, schematics, and use of multi-testers required.
• Basic metal fabrication or machine shop experience is a plus.
• Strong organizational skills, attention to detail, and the ability to work efficiently in a high-paced environment.
• Must demonstrate discretion and maintain confidentiality of sensitive information.
• Excellent customer service and communication skills required.
• Ability to work well independently and as part of a team.
• Competency in basic computer and software applications is required.
• Professional demeanor with a commitment to high ethical standards.

EDUCATION and/or

EXPERIENCE:

• High school diploma or equivalent preferred.
• Technical training or coursework in electronics, information technology, or a related field is preferred.
• Certifications from slot machine manufacturers (e.g., IGT, Aristocrat, Bally) are a plus.
• Minimum of 1–2 years of experience in electronics repair, technical support, or slot machine maintenance preferred.
• Basic knowledge of slot machine components, troubleshooting techniques, and regulatory compliance requirements.
• Ability to perform minor repairs, routine maintenance, and assist with machine installations and conversions.
• Strong attention to detail, technical aptitude, and willingness to learn in a fast-paced casino environment.
• Good communication and teamwork skills with a guest-focused attitude.
• Prior experience in a casino or gaming environment is a plus.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE

SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate…