Senior Lead Usher; Continuous

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Work type: Staff
Location: Northridge
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)

Major Duties

Under the general supervision of the House Manager, the Senior Lead Usher (SLU) provides administrative and customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya, such as the Plaza del Sol Performance Hall (PDSPH). The SLU may be assigned to act as the sole Front-of-House (FOH) supervisor at PDSPH events, and on occasion, may be assigned to act as the primary FOH supervisor at Soraya events and receptions.

• Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya, including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.
• Leads Audience Services teams responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies on patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control.
• Provides general administrative support assistance including contributing to various post-event reports, assisting with management and care of staff uniforms, and assisting with implementation of staff training sessions.
• Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre-related setting required.
• Equivalent to at least one (1) semester of experience as a Soraya Usher preferred.
• Catering or food service experience is a plus.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.

Knowledge, Skills, & Abilities

• Working knowledge of theatre etiquette and performing arts center customer service standards and protocols.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills.
• Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons.
• Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.
• Classification: 8820 / Community Service Specialist / 2
• The anticipated HIRING RANGE is $21.36 – $22.67 per hour, dependent on qualifications and experience. The salary range for this classification is: $21.36 - $31.13 per hour.
• HOURS:
  
  Intermittent, on-call; hours and schedule vary. May include evenings and weekends.
• This is a Temporary position; end date to be determined.

General Information

• Applications are currently being accepted to establish a Senior Lead Usher POOL. Applications for these on-call positions will be accepted on a continuing basis through July 30, 2027 or until an adequate number of applications have been received.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring…