Client Relations Specialist

Overview

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

The Client Relations Specialist III is responsible for assisting the borrower and production sales team in the coordination of all functions related to the processing and closing of loans.

• Serve as subject matter expert (SME) regarding company policies, procedures, and technology.
• Manages external business partners' status and internal business partners' multi-state pipeline.
• Serves as primary liaison between external/internal business partners and operations staff.
• Conducts daily review and follow-up with borrowers and vendors regarding outstanding items; gathers necessary documentation.
• Communicates to manager if unable to achieve a timeline or to resolve an error.
• Escalates any fraud files to Risk Management Leadership Team.
• Assists internal business partners with non-responsive clients and conflict resolution.
• Communicates to key stakeholders, including internal business partners and clients, on status/needs.
• Performs data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan process in accordance with company requirements.
• Reviews title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance.
• Executes Review Approval Process.
• Coordinates scheduling of loan closings with internal business partner and closing agent.
• Attends regular pipelines meetings and system training updates.
• Performs related duties as assigned by management.

This position is considered a non-loan originator position, meaning participants may not engage in activities of a loan originator, including: communicating directly with borrowers about credit qualification or loan terms, which includes pricing concessions or other transaction-specific terms or conditions.

• High school diploma or equivalent, required.
• 5+ years processing experience in high volume mortgage setting.
• Experience with DU, DO, and LP systems.

• Knowledge of FHA and FNMA policies and guidelines.
• Knowledge of mortgage loan processing, compliance, investor products, and underwriting guidelines.
• Working knowledge of various fraud tools.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

#MW1

A good faith estimate of the compensation is: 47,700.. Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Adoption Assistance
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program:
  We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program:
  Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.