Financial Aid Counselor
Listed on 2026-02-16
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Finance & Banking
Financial Consultant -
Education / Teaching
Salary and Benefits
Salary Range: $5,083.00 per month to $7,228.00 per month.
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
Classification
Student Services Professional II
About Cal State East Bay
Cal State East Bay s beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online.
Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
Please Note:
Review of applications will begin on February 27, 2026.
The Financial Aid Counselor provides high-quality service and guidance to prospective, new, and continuing students and their families throughout the financial aid application and awarding process. This position is responsible for determining student eligibility for financial aid in accordance with institutional, state, and federal regulations and exercising independent judgment in the administration of financial aid operations.
The incumbent maintains working knowledge of policies and procedures across related campus departments—including the Registrar, Student Accounts, Human Resources, and Athletics—and understands their impact on student financial aid eligibility. The Financial Aid Counselor applies strong counseling and conflict resolution skills to assist students and families in understanding financial aid challenges and identifying appropriate solutions, while maintaining strict confidentiality in compliance with FERPA regulations.
The Financial Aid Counselor participates in state, regional, and national professional development activities to remain current on federal and state financial aid regulations and program changes. Core responsibilities include reviewing financial aid eligibility, updating student awards, counseling students and families on financial aid matters, and processing verification, appeals, and C-flag reviews.
Responsibilities
Financial Aid Analysis and Advising
- Following complex Federal and California state regulations and CSUEB policies and procedures, reviews and analyzes financial aid applications, checking for accuracy and consistency; revises awards, and reviews change of circumstance appeals; determining adequate documentation, follows up for further information and/or makes assumptions to complete review and any changes to award.
- Provides coordination with other on campus offices and coordinates all reporting to the US Department of Education and the California Student Aid Commission for programs. This includes revising awards based on funding from those sources.
- Certifies student loans and corrects information utilizing the financial aid management systems (CMS Peoplesoft) and Common Origination and Disbursement (the Federal database) to reflect changed awards.
- Must thoroughly understand federal regulations and CSUEB policies and procedures but exercise considerable independent judgment. For complicated cases, follows up for further information and/or makes decision using experience and judgment to complete analysis and award.
- Providing financial aid advising in the One-Stop at Perry s Nest at least…
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