Loan Officer

Position: Inside Loan Officer
Location: California

# Inside Loan Officer## Description Leader Bank is looking for exceptionally dedicated team members to join one of the country’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
** Summary
* * Leader Bank is looking for a client-focused Loan Officer to join our growing team. Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these core values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships by constantly enhancing our products and processes to deliver a best-in-class customer experience.

The Loan Officer will be responsible for inbound and outbound calls to new and existing clients to sell a range of mortgage products while meeting individual sales goals, company retention goals, and most importantly the needs of the Homeowner.

Our Loan Officers engage in a fast paced, fun environment with a great company culture and a large portfolio to back it!
** Responsibilities
* ** Deliver excellent customer service to all clients by being a trusted mortgage advisor throughout the process of buying or refinancing a home.
* Process completed mortgage application for qualified clients.
* Communicate and set proper expectations with the client and all mortgage stakeholders from the start of the transaction, during processing, and into closing.
* Qualify clients for new mortgage loans using automated underwriting systems (DU/LP) and internal portfolio guidelines.
* Deliver mortgage options to customers in one call to move forward as their preferred lender.
* Collect and deliver pertinent information and documents from clients to begin application processing.
* Adhere to all regulatory mortgage compliance guidelines.
* Partners with internal operations to consistently produce clean files and successfully complete transactions.
* Input and manage transactions within Leader Bank’s lead management system.
* Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline to consistently meet minimum performance standards.
* Attend all training sessions, sales meetings, orientations as directed.
* Increase knowledge of mortgage industry by completing all internal trainings timely.
* Ability to use multiple software applications at one time.
** Qualifications
* ** Experienced Loan Officers with NMLS Licenses (with UST component).
* Sales Minded Individuals who can thrive in a Call Center Environment.
* Customer focused individuals who enjoy building relationships while helping homeowners with their lending needs, responsive to client issues and concerns.
* High School Diploma, GED or military experience equivalent.
* Preferred 2 years of Loan Officer experience within a call center, phone sales, or consultative sales.
* Ability to obtain industry-required licensing and continued education (company sponsored) and maintain all federal and state licensing requirements annually.
* Customer service driven.
* Ability to effectively communicate with others in a professional manner.
* Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook.

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the…