Relationship Banker II

Job Overview

As a Relationship Banker (RB) you will build, expand, and retain client relationships while delivering an exceptional client experience. You will assess financial needs and provide solutions through bank products and services to help clients achieve their goals.

• Recommend the full scope of bank resources, including in‑branch services, digital capabilities, and business partner resources.
• Achieve individual goals through in‑person and outbound calling activities, sharing valued solutions via a needs‑based philosophy.
• Open and close accounts, assist customers with appropriate account selection, conduct research, and comply with BSA and CIP requirements.
• Facilitate consumer loan requests, maintain knowledge of loan policies, and assist with the branch’s consumer loan portfolio.
• Uncover needs and refer customers to partner‑centric teams (small business, corporate, institutional, mortgage, and financial advisors).
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal experience.
• Ensure all departmental documents and activities comply with laws, regulations, policies, and procedures, including required compliance training.
• Process customer requests and transactions accurately and professionally, engaging in genuine conversation to identify needs and recommend solutions.
• Perform additional duties as assigned.

• High School diploma or GED.
• Two years of customer‑facing, goal‑oriented experience.
• Ability to effectively motivate and present information to customers and employees.
• Team‑centric approach, coaching and leading the branch team in the absence of an AFCM.
• Computer skills: MS Office, social media platforms.
• Registration with the National Mortgage Licensing System and Registry (NMLS) or ability to obtain an NMLS license after employment.

• Occasional travel for meetings, training, bank conversion, and acquisition support.
• Support and guidance at other banking institutions within the market.
• Physical ability to perform required tasks as specified by the role.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.