Collections Analyst

Job Description

We are seeking a detail-oriented Collections Analyst to join our team in the IT Software industry based in Pleasanton, California. The primary function of this role involves handling customer accounts, processing credit applications, and resolving customer inquiries in a timely manner. This role offers a contract to hire employment opportunity.

• Oversee the processing of customer credit applications with accuracy and efficiency.
• Maintain and manage accurate records of customer credit.
• Handle and resolve customer inquiries regarding their accounts.
• Monitor customer accounts and take appropriate actions as necessary.
• Manage a significant number of active customer accounts and track their invoice statuses.
• Send out suspension letters, final demands, and route to 3rd party collectors as needed.
• Manage and monitor the AR inbox and ageing bucket.
• Collaborate with sales teams on the best approach to certain customers and elevate any issues as needed.
• Apply customer payments to open invoices and assist with other accounting team tasks during month-end close.
• Utilize Excel for V Lookups and Pivot Tables, and use SAAS or Net Suite for tracking and managing customer accounts.
• Proactively contact customers with past due invoices and request for prompt payments.
• Identify and make recommendations for write‑offs and follow up with collections agencies on accounts that need attention.

• Proficiency in accounting functions and accounts receivable (AR).
• Experience in executing billing functions and managing cash activity.
• Knowledge and experience in commercial collections and B2B collections.
• Strong understanding of collection processes and strategies.
• Proficiency in using Excel formulas and Microsoft Excel for data analysis.
• Experience using Net Suite or similar financial software.