Relationship Banker II

Relationship Banker

As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience.

• Responsible to share and recommend the bank’s full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in‑person and outbound calling activities that provide an opportunity to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers’ accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolio(s).
• Uncover needs and refer customers to a partner‑centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

• Ability to effectively motivate and present information in one‑on‑one and small‑group situations to customers, clients and other employees in the organization.
• Embrace a team‑centric approach to collectively help customers in an ever‑evolving and fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.
• Education and/or
  
  Experience:
  
  HS Diploma/GED;
  Two years customer‑facing and goal‑oriented experience.
• Requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtaining an NMLS license after employment. Refer to (Use the "Apply for this Job" box below). for more information.
• Computer
  
  Skills:
  
  MS Office programs; understand and utilize social media platforms to help share brand awareness and obtain market knowledge.
• Other Qualifications (including physical requirements):
  Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town); ability to provide support and guidance at other banking institutions within the market.

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.