Part-Time Universal Banker

Position Summary

The Universal Banker Trainee is responsible for delivering excellent customer experiences to current and potential customers, displaying effective communication skills and exhibiting knowledge of bank products and services. Trainees remain in the role until they demonstrate the ability to effectively place customers in the correct mix of products and services through needs‑based questioning, and to regularly meet or exceed performance and production goals set by the Banking Center Manager.

• Maintain institutional knowledge of banking, including deposit and lending products and services.
• Receive cash and checks for deposit, verify amounts, examine endorsements, and review checks for potential fraud or holds.
• Identify counterfeit bills and protect against counterfeit fraud.
• Cash checks for customers in accordance with bank policy, enter transactions into the computer system, and issue receipts.
• Balance cash drawer throughout the day to reduce and eliminate teller differences.
• Identify correct product types through needs‑based questioning to build and deepen customer relationships, including determining needs and referring to business partners.
• Assist with basic deposit account openings and maintenance requests under the supervision of a senior employee.
• Develop sales and product knowledge to achieve personal and team goals.
• Track and monitor sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program and Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Attend weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller at other Midland States Bank locations.
• Complete all assigned learning activities in a timely manner.
• Demonstrate and model Midland States Bank core values that support the bank’s culture.
• Participate in bank‑sponsored community activities and initiatives.
• Accommodate occasional travel for training and team meetings and willingness to travel periodically within the market as needed.
• Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).
• Multilingual speakers are encouraged to apply.
• Competencies:
  
  business insight, cultivates innovation, drives results, makes sound decisions, is a brand champion, collaborates, communicates effectively, focuses on customers, authentic, emotionally intelligent, self‑development, flexible and adaptable.

Salary Range: $18 – $20.50 per hour.

• Short‑term incentives (bonus and/or commission) and potential long‑term incentives (stock awards).
• Comprehensive healthcare, well‑being benefits, paid family leave, and generous paid time off.
• Banking perks, Employee Stock Purchase Plan, 401(k) plan with company match, and Non‑Qualified Deferred Compensation plan.

Midland States Bank is a proud Equal Opportunity and affirmative action employer. We are dedicated to recruiting, hiring, training, compensating, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct inquiries to Midland States Bank Human Resources at

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.