Assistant Teller Supervisor

Responsibilities

• Provide on-the-job training for tellers on an as-needed basis. Monitor tellers to ensure compliance with bank's policies and procedures.
• Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions.
• Open and close branch.
• In the Branch Manager and Assistant Branch Manager's absence this position assumes responsibility for the branch in all phases of branch operations.
• Performs normal teller duties on a daily basis.
• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits.
• Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily.
• Maintain cash over and short record.
• Assist in identifying cash offages.
• Maintain cash drawer variances within guidelines.
• Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Acquire and maintain thorough understanding of security procedures.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
• Actively listen to our customers, and maintain a friendly, positive and professional attitude.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
• Actively participate in Sales Force program.