Universal Banker

Position Summary

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. The trainee remains in the role until they have proven their ability to effectively place customers in the correct mix of product and services through needs‑based questioning, and they must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

Base hourly pay ranges from $19.50 to $23.00 per hour. Additional compensation includes short‑term incentives (bonuses and/or commissions) and may include long‑term incentives (stock awards). Benefits include comprehensive health, well‑being, and paid family leave; generous paid time off; banking perks; an Employee Stock Purchase Plan; a 401(k) plan with company match; and a Non‑Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

• Institutional knowledge of banking.
• Receive cash and checks for deposit, verifying amounts, reviewing endorsements, and checking for possible fraud including holds.
• Guard against counterfeit bills by carefully examining cash.
• Cash checks for customers in accordance with bank policy.
• Enter transactions into the computer system and issue receipts.
• Provide accurate customer service, including balancing the cash drawer throughout the day to reduce and eliminate teller differences.
• Possess basic knowledge of deposit and lending products & services.
• Identify correct product types through needs‑based questioning to build and deepen customer relationships and refer business partners.
• Assist with basic deposit account openings and maintenance requests, with monitoring and coaching from a senior employee.
• Develop sales and product knowledge to achieve personal and team goals.
• Track and monitor sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one‑on‑one coaching sessions.
• Serve as relief or backup teller at other Midland States Bank locations.
• Complete all assigned learning activities in a timely manner.
• Demonstrate and model Midland States Bank core values that support the bank’s culture.
• Participate in bank‑sponsored community activities and initiatives.
• Occasionally travel for training and team meetings; be willing to travel periodically to market locations as needed.
• Possibly work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lb and 50lb).
• Multilingual speakers are encouraged to apply.
• Business insight.
• Cultivates innovation.
• Drives results.
• Makes sound decisions.
• Brand champion.
• Collaborates.
• Communicates effectively.
• Customer focus.
• Being authentic.
• Emotional intelligence.
• Self‑development.
• Being flexible and adaptable.

Midland States Bank is an Equal Opportunity and affirmative action employer. Recruitment, employment, training, compensation, and promotion are conducted without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January1,2026), these tools are designed and monitored to be neutral and job‑related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.