Branch Operations Manager

Location: Dodge City

Duties & Responsibilities – Branch Operations Participate in daily CSR duties and responsibilities

Has 3 years of experience in the CSR role, or completed in-house training for this role Supervise and oversee branch CSR staff

Oversee branch cash vaults and overall balancing

Coordinate and participate in interviews for Branch CSR staff

Assist in training of new hires and ensure completion of the training program in a timely manner

Establish performance objectives and conduct reviews for assigned staff

Ensure employee development by coaching and counseling as needed

Oversee branch CSR scheduling

Communicate any problems, differences or potential losses to SVP of Operations Lead by example to promote an in-branch sales environment, ie: cross-selling products and services to current customers

Partner with CBP, lender, or business banker in the market to explore external growth opportunities

Communication with CBP in the market to ensure branch coverage for all areas, including lending, business banking, and operations

Communicate with CBP and building maintenance crew about any building issues or routine upkeep

Exude professionalism inside and outside the bank, during and after bank hours

Involvement in strategic growth plans for their branch and market

Keep informed of new programs, services, and accounts offered by bank Active community involvement in the market

All duties and responsibilities as the
-In Branch Business Banker

Duties & Responsibilities – In-Lobby Business Banking Representative Ability to understand and provide basic demonstrations for business banking products, including but not limited to Checking & Money Market Accounts, Remote Deposit Capture, & Business Credit Cards Ability to learn basic working knowledge of ancillary products offered:

Cash Management – ACH Origination Cash Management – Positive Pay Cash Management – Wire Transfer Requests Remote Deposit Capture Merchant Processing Business Credit Cards Payroll Cards Sweeps Business  Bill Pay Assume responsibility and work with Business Banker in market to take on oversite of discovery bar(s) in the market

Ability to learn and understand different document requirements for different business entities

Ability to assist Business customers with new accounts, maintenance of existing accounts or closing accounts and submit information to Business Banking Processing for completion

Centralized Processing Model:

Collect CIP worksheets and Entity documents by using and completing the Due Diligence forms for each entity type Submit information to bbprocessingk or by using CRM Case Management Processing will prepare documents (Resolution, Signature Card, Reg GG, Beneficial Owner) for reviewAVP of Business & Digital, AVP of Business Sales, VP of Business Banking, CBP of Northeast MO or CFO will review entity documents

Processing will print to location needed for customer signature

Communicate to customer and other Business Banking staff in the market when documents are ready and at signing remember to introduce Business Banking Associate, Officer or Treasury Management Officer in market

If the customer doesn’t come in to sign the day the paperwork is prepped, make sure documents are stored in the Business Banking pending location in your market

Assume responsibility of in lobby Business Banking sales when Business Banking Associate, Officer or Treasury Management Officer is not available

Assist Business Banking Associate, Officer or Treasury Management Officer with market specific research

Ability to have open lines of communication with Business Banker, Business Banking Processors & Lenders Answer inquiries from banking departments and customers to provide necessary information and customer service in a clear and timely manner

Reset passwords for Internet Banking customers

Assist with continual training & education for operations staff for business banking productsPTO Requests will be communicated to both direct and indirect supervisors

Willingness to assist customers with a ‘Can Do’ attitude

Communicate any problems, differences or potential losses to supervisor

Perform other related duties required or assigned

Bachelor Degree in Business, Accounting, or Finance or equivalent experience required5 years banking experience with 3 years of supervision experience with proven ability to lead and direct employees

Strong communications (written and verbal), customer skills, & interpersonal skills

Maintain a working knowledge of banking laws and regulations and internal policies and procedures related to the job
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