Head of Fraud Operations

Head of Fraud Operations

The Head of Fraud Operations runs the operational engine of fraud prevention across Collectors’ Marketplace, Power Packs, and emerging Financial Services lending business. This senior leader owns real‑time and manual‑review decisioning, fraud investigations, and AML alert operations; tunes rules and partners with Data Science on models; and builds the team, tooling, SLAs, and metrics that hold fraud losses down without imposing undue customer friction.

• Rules & model performance. Monitor rules and ML‑model performance, recommend and implement rule and threshold changes, and partner with Data Science / Risk Strategy on tuning and retraining.
• Queue & SLA health. Manage review‑queue health, decision SLAs, and analyst productivity and quality.
• Investigations & Response. Lead multi‑typology investigations into payment fraud, account takeover, seller/listing fraud, counterfeit and authenticity abuse, collusion and shill activity, promotion abuse, and laundering of value through high‑worth collectibles.
• Account‑takeover response. Own ATO and account‑security operations — detection, containment, recovery, and customer remediation.
• Cross‑team handoffs. Partner with Disputes Operations on fraud‑driven chargebacks and with Trust & Safety on enforcement and offboarding.
• AML/KYC Operations. Run KYC / CIP review, transaction‑monitoring alert disposition, and sanctions / OFAC screening for the lending business and marketplace.
• SAR support. Prepare and support suspicious‑activity reporting and maintain investigation documentation to AML and audit standards.
• Tools, Vendors & Reporting. Manage fraud, identity, and device‑intelligence tooling and vendors; evaluate and onboard new signals and platforms.
• Metrics & continuous improvement. Define and report fraud loss rate, false‑positive / decline rate, detection rate, review SLA, and recovery; drive continuous improvement against targets.
• Team building. Build, lead, and develop the fraud‑operations team; scale headcount and managed‑services support in line with volume growth.

• 7+ years in fraud operations or investigations, including leadership of analysts or teams.
• Hands‑on experience with fraud‑detection systems (rules engines, ML‑based decisioning), case management, and manual review at scale.
• Strong command of fraud typologies in payments and marketplace settings — account takeover, payment fraud, and seller fraud in particular.
• Working knowledge of AML / KYC operations and the SAR process.
• Data fluency: able to analyze fraud trends and translate them into rule and threshold changes; comfortable with SQL and dashboards.
• Preferred:
  High‑volume, high‑AOV consumer marketplace or fintech/lending fraud experience.
• Preferred:
  Certifications such as CFE (fraud) or CAMS (AML).
• Preferred:
  Experience standing up or materially scaling a fraud‑operations function.
• Preferred:
  Familiarity with collectibles/authenticity fraud or abuse of chance‑based products.

$139,641 - $200,711 (subject to location, level, experience, and skill set). Additional compensation such as bonuses or commissions may apply.

• Health Insurance – Medical, Dental, and Vision.
• Fertility assistance, commuter, and educational assistance.
• 401(k) matching plan.
• Flexible time‑off and ten paid holidays.
• Employee discounts on grading services for approved submissions.
• Flexible work hours and shift options.
• Team building and event participation.

Candidates must be authorized to work in the United States. Collectors uses e‑Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

We are aware of fraudulent offers that falsely claim to be from Collectors. We never ask for personal information such as your bank account, Social Security number, or National , nor do we send or request payments for business‑related equipment. If you suspect fraud, please reach out to