Loss Mitigation SPOC

Guild Mortgage Company
, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

The Loss Mitigation Single Point of Contact (SPOC) plays an important role in the organization by performing a variety of tasks related to the company’s Loss Mitigation functions. The role is responsible for acting as a single point of contact for Loss Mitigation activities. This role works directly with borrowers experiencing financial hardships to identify home ownership retention options for eligible FNMA, FHLMC, USDA, FHA, and VA loans.

Activities include, but not limited to, missing document follow-up, communicating approval and/or denial decisions associated with the Loss Mitigation evaluation, monitoring trial payment plans, and educating borrowers on Loss Mitigation programs in accordance with established investor/insurer, state, and federal guidelines/regulations.

This role is a non-exempt position with a Targeted Salary Range of $20/hr to $25/hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

• The SPOC will serve as a subject-matter-expert for assigned loan product(s) to ensure compliance with investor/insurer and/or regulatory guidelines by communicating with borrowers to explain loss mitigation options and how to apply for assistance, while properly documenting communications within the servicing system.
• Effectively communicate Loss Mitigation workout evaluation outcomes (approval or denial), including modifications, payment deferrals/partial claims, forbearance, short-sale and DIL workouts in accordance with investor/insurer guidelines, while maintaining a professional demeaner.
• Coordinate the receipt of all necessary documents and notify the borrower of any required documents necessary to complete the Loss Mitigation application.
• Effectively and independently manage an assigned work queue to ensure complete, accurate, and timely communications with the borrower.
• Assist with borrower mediations, meetings, and calls; provide loss mitigation options, communicate options, and follow up with borrows to obtain outstanding lien or judgment information.
• Assist with internal and external audit preparations, post-audit findings to investors, and any other exam activities, as assigned.
• Work with potential successors to educate them on documentation requirements to establish successor-in-interest status, including follow-up to communication to encourage the timely return of required documents.
• Review written communication prior to sending to borrowers for completeness and
• Respond to escalated borrower phone calls and provide detailed, thorough explanations of denials and approvals, calculations, and criteria.
• Ensures compliance with applicable federal, state, and local laws and regulations. Completes all required compliance Maintain knowledge of and adhere to Guild’s internal compliance policies and procedures.
• Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.
• Actively participate in a Call Quality program to demonstrate commitment to continuous
• Collaborate with other default servicing team members to ensure proper loan handling to prevent dual
• Demonstrate critical thinking skills and sound judgment in all aspects of role, while reinforcing cultural values and accountability for results.
• Monitors inventory of assigned loans in-process to identify any deviation from standard processing time and take appropriate actions, including referring to management for alternatives to ensure timely resolution.
• Perform…