Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Branch organization, you will be based in Eureka, MO at the Eureka branch.

• Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco‑system partners. Accountable for risk management and compliance. Builds a high performing team through the attraction, onboarding, coaching and development of branch team members.
• Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and through collaboration with eco‑system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement.
• Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• Preferred Skills
  :
  Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented.
• Competencies
  :
  Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.
• Work Experience
  :
  Roles at this level typically do not require a university/college degree but do require related experience or product knowledge. Typically requires 3+ years of related experience. Alternative combinations of education, job specific certification(s), and experience may be considered.
• Education
  :
  No Degree required.
• Certifications
  :
  No required certification(s).
• Licenses
  :
  Candidates will be subject to background checks. Position requires the ability to serve as a Notary Public in the applicable state.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical, prescription drug, dental and…